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Privacy Policy

This is the Terminal Feri Antarabangsa Kukup Privacy Policy. Terminal Feri Antarabangsa Kukup collect, uses and discloses Customer Data in order to provide you with a safe, smooth, efficient and customised experience with Terminal Feri Antarabangsa Kukup. The collection use and disclosure of Customer Data enables Terminal Feri Antarabangsa Kukup to provide services and products that are most likely to meet your needs and requirements. This Privacy Policy outlines Terminal Feri Antarabangsa Kukup’s policy and responsibility in relation to the collection, use and disclosure of Customer Data.

By continuing to use Terminal Feri Antarabangsa Kukup’s services, you signify that you have read, understood and agreed to be bound by this Privacy Policy as amended from time to time in respect of Terminal Feri Antarabangsa Kukup ‘s collection, use and disclosure of your Customer Data.

This Privacy Policy is divided into two Parts – A and B:

 

1. TYPES OF CUSTOMER DATA

This is the Terminal Feri Antarabangsa Kukup Privacy Policy. Terminal Feri Antarabangsa Kukup collect, uses and discloses Customer Data in order to provide you with a safe, smooth, efficient and customised experience with Terminal Feri Antarabangsa Kukup. The collection use and disclosure of Customer Data enables Terminal Feri Antarabangsa Kukup to provide services and products that are most likely to meet your needs and requirements. This Privacy Policy outlines Terminal Feri Antarabangsa Kukup’s policy and responsibility in relation to the collection, use and disclosure of Customer Data.

By continuing to use Terminal Feri Antarabangsa Kukup’s services, you signify that you have read, understood and agreed to be bound by this Privacy Policy as amended from time to time in respect of Terminal Feri Antarabangsa Kukup ‘s collection, use and disclosure of your Customer Data.

This Privacy Policy is divided into two Parts – A and B:

  • The type of Customer Data that Terminal Feri Antarabangsa Kukup’s collects depends on the circumstances of collection and on the nature of the service requested or transaction undertaken. There are two broad categories of Customer Data that we collect at:
  • Individual Customer Data which is personal information that links back to an individual e.g., name, address, phone number and email address etc.
  • Statistical Data e.g., number of passengers carried, hits to website. This is stored purely for analytical purposes and is entirely anonymous. This information will not be stored to your customer record and will only be aggregated for statistical analysis so that we can better understand Terminal Feri Antarabangsa Kukup’s customer profile and improve our service offerings. For purposes of this policy statement, the phrase Customer Data includes Personal Data and Statistical Data.

 

2. PURPOSE FOR COLLECTION, PROCESSING AND DISCLOSURE

  • Generally, Terminal Feri Antarabangsa Kukup collects Customer Data directly from you or from
    your authorized representatives (i.e. persons whom you have authorized, persons who have been validly identified as being you or your authorized representative pursuant to our then current security procedures) in order to fulfill the following purposes, which include but are not
    limited to:
  • Providing services to you such as processing a transaction (making a booking, e-Ticketing), internet check-in, registering for a Terminal Feri Antarabangsa Kukup membership account;
  • Marketing and communicating with you in relation to products and services offered by Terminal Feri Antarabangsa Kukup, our affiliates and service partners, as well as our appointed agents Safety, security and legal compliance.
  • Terminal Feri Antarabangsa Kukup may process and disclose your Customer Data with and to third parties to fulfill the purposes listed above. Terminal Feri Antarabangsa Kukup shall use its best endeavours to ensure that its employees, officers, agents, consultants, contractors and such other third parties mentioned above who are involved in the collection, processing and disclosure of Customer Data will observe and adhere to the terms of this Privacy Policy.
  • Terminal Feri Antarabangsa Kukup may disclose your Customer Data to law enforcement agencies and government for security, customs and immigration purposes. For example,Terminal Feri Antarabangsa Kukup and other carriers are required by laws in Malaysia and other countries to provide Immigration and Checkpoints Authority (ICA) with access to your booking information or trip itinerary. Accordingly, relevant Customer Data (known as Passenger Name Record (PNR) or Advance Passenger Information (API)) may be disclosed to the appropriate customs and immigration authorities as required by law. Please be informed that the initial recipients of such information may share your PNR and API data with other government agencies or enforcement authorities.
  • In addition, Terminal Feri Antarabangsa Kukup may disclose Customer Data to our lawyers and legal advisors for establishing, exercising or defending our legal rights, or as otherwise authorised or required by law. Terminal Feri Antarabangsa Kukup will also reserve the right to share your Customer Data as is necessary to prevent a threat to the life, health or security of an individual or corporate entity such as Terminal Feri Antarabangsa Kukup. Furthermore, Terminal Feri Antarabangsa Kukup may disclose Customer Data, as is necessary, to investigate suspected unlawful activities including but not limited to fraud, intellectual property infringement or privacy.

 

3. TRANSFER OF INFORMATION OVERSEAS

  • Terminal Feri Antarabangsa Kukup Head Office is based in Malaysia. Customer Data may be transmitted to data storage facilities where we keep our central records. Your Customer Data is transferred for Terminal Feri Antarabangsa Kukup to perform our contract with you. The Customer Data may also be transferred to our offices and appointed agents in other countries in connection with our performance of the contract with you.

 

4. CONSENT

  • Generally, in the course of Terminal Feri Antarabangsa Kukup performing servicing functions such as making a trip booking or accepting special arrangements, Customer Data will, by nature of the task or transaction, be provided by our customers and passengers to Terminal Feri Antarabangsa Kukup. In such instances, consent will necessarily be implied from the Customer that they are agreeable to providing Customer Data in order for Terminal Feri Antarabangsa Kukup to provide the requested or necessary service and/or product to them. However, where required by law, Terminal Feri Antarabangsa Kukup will adopt an ‘opt-in’ policy for attaining customer consent, in which event, express written consent will be sought from you when collecting your Customer Data e.g., signing a form or checking a box.
  • In addition, you are able to withdraw your express consent at any time by contacting Terminal Feri Antarabangsa Kukup or amending your Customer Data by logging on to your website account. (Note: this service only applies online e-Ticket customers and customers who have registered a membership account through our website).
  • Terminal Feri Antarabangsa Kukup will not seek consent for Statistical Data as this is not linked to a customer record.

 

5. ACCESS

  • Terminal Feri Antarabangsa Kukup may, upon your written request to our Customer Service Department, allow you to view and update your stored individual Customer Data. Terminal Feri Antarabangsa Kukup reserves the right to charge a reasonable administrative fee for this service. In exceptional circumstances, Terminal Feri Antarabangsa Kukup reserves the right to deny you access to your personal Customer Data and may provide an explanation as required by applicable laws.
  • Exceptional circumstances include where:
    • an investigating authority or government institution objects to Terminal Feri Antarabangsa Kukup complying with a customer’s request,
    • the information may, in the exercise of Terminal Feri Antarabangsa Kukup reasonable discretion and/or assessment, affect the life or security of an individual, and
    • data is collected in connection with an investigation of a breach of contract, suspicion of fraudulent activities or contravention of law.

 

6. RETENTION

  • Terminal Feri Antarabangsa Kukup will retain your Customer Data for as long as it is necessary to fulfil the purpose for which it was collected, or as required by relevant laws.
  • If you have ceased to be a customer or passenger of Terminal Feri Antarabangsa Kukup and have cancelled your account or membership, Terminal Feri Antarabangsa Kukup will not send you marketing materials or share your personal data with unrelated third parties. However, Terminal Feri Antarabangsa Kukup may still retain your records and use your information for legal and/or business purposes, including for compliance with the PDPA or other laws.
  • If you do not want your personal data to be shared among affiliates or partners of Terminal Feri Antarabangsa Kukup , you may opt-out of such information sharing by sending us the
    appropriate withdrawal of consent form in the following link/or go to our counter. Please note that if you withdraw your consent for a limited purpose, such as for marketing, we may still contact you or use your information for other purposes for which you have not withdrawn your consent and such personal data may still be shared, as permitted under the PDPA and other applicable law. If you do not wish to receive any further information from Terminal Feri Antarabangsa Kukup regarding Terminal Feri Antarabangsa Kukup products, offers, promotions or special events via
    email, you may unsubscribe by clicking the unsubscribe link included in our email correspondence.

 

7. ACCURACY

  • Terminal Feri Antarabangsa Kukup needs your assistance to ensure that your Customer Data is current, complete and accurate. As such, please inform Terminal Feri Antarabangsa Kukup of changes to your Customer Data by contacting Terminal Feri Antarabangsa Kukup and submitting your updated particulars to Terminal Feri Antarabangsa Kukup in writing. If you are
    a member or a registered website user, you may log onto your website account. Terminal Feri Antarabangsa Kukup may also request Customer Data updates from you from time to time. As detailed in Section 2 above under the “Processing and Disclosure” sub-section, your booking information or trip itinerary may be disclosed to the appropriate customs and immigration authorities as required by law. As such, it is important to ensure that the Customer Data contained in your booking information or trip itinerary should also be current, complete and accurate.

 

8. SECURITY SAFEGUARDS

  • Terminal Feri Antarabangsa Kukup takes the security and protection of your Customer Data very seriously. As such, Terminal Feri Antarabangsa Kukup uses procedural and technical safeguards to protect your Customer Data against loss or theft as well as unauthorised access and undue disclosure.
  • As an example of a procedural safeguard, Terminal Feri Antarabangsa Kukup has implemented various authentication procedures internally and with our external service providers that will involve Terminal Feri Antarabangsa Kukup requesting various personal particulars from you inorder to verify your identity (or that of your duly authorised agent) before Terminal Feri Antarabangsa Kukup process your request for a particular service, product or transaction.
  • Examples of technical safeguards include encryption, “firewalls” and Secure Socket Layer (SSL). Further details of these technical safeguards for Customer Data collected through our websites and our mobile services facility are set out at Part B below.
  • If, however, a customer does not take reasonable care to ensure the continued confidentiality and accuracy of their Customer Data, Terminal Feri Antarabangsa Kukup will not be liable for any consequential misuse and/or fraud. If you have any concerns about security, you should contact Terminal Feri Antarabangsa Kukup (see Section 10).

 

9. UPDATES TO THE PRIVACY POLICY

  • Terminal Feri Antarabangsa Kukup reserves the right to amend or change this Privacy Policy from time to time and the updated versions will be posted on our website and date stamped so that you are aware of when the Privacy Policy was last updated. If we make material changesto the Privacy Policy, we will post any changes on this page. We encourage you to review this
    page periodically to understand our policy regarding the collection and use of your personal data.
  • Subject to applicable laws, the prevailing language of the Privacy Policy will be English. In the event of any inconsistency in interpretation between the English version and any translation of the Privacy Policy, this Privacy Policy statement in English will prevail.
  • Your continued use of our website and acceptance of our services at Terminal Feri Antarabangsa Kukup after any changes to this Privacy Policy constitutes your consent to any
    such changes; to the extent such consent is not otherwise provided.

 

10. CONTACT US

  • If you have comments or questions about this Privacy Policy statement, please contact Terminal Feri Antarabangsa Kukup in writing at the address below referencing ‘Privacy Policy’: cust.service@karimunferry.com
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